Reserve America Change and Cancellation Policy

Changes and Transfers

*PLEASE BE ADVISED: The initial $5 transaction fee when originally creating a reservation is NON-REFUNDABLE and is separate from any cancellation fees.

Reservations may be modified up to 3 calendar days prior to arrival check-in time online through www.alaskastateparks.reserveamerica.com and incur a $4 change fee. Reservations may not be modified less than 3 calendar days prior to day of arrival.

Customers may extend stays without incurring a modification fee.

Important Note: A change in reservation dates where no dates of stay involved in the original reservation are the same as the dates of stay for the resulting reservation, will require a cancellation of the original reservation and the booking of a new reservation with all applicable service fees.

Cancellation Policy

Cancellations must be made at least three (3) calendar days prior to arrival date for a full refund of nightly fees (does not include transaction/cancellation fees). Cancellations cannot be made within two (2) calendar days of the reservation start date. Cancellations must be made through www.alaskastateparks.reserveamerica.com. You must cancel your reservations online, from your account. If you fail to cancel in a timely manner, or fail to use the facility for reasons other than the exceptions listed below, a refund is not available.

Kodiak Cabins: All reservations made at any Kodiak region cancelled within 14 calendar days prior to the scheduled arrival date will not receive a refund. To receive a refund for cancellations at Kodak region cabins, the reservation must be cancelled at least 15 days prior to the scheduled arrival date.

Exceptions:
If you were unable to use the facility due to events beyond your control, such as extreme weather/hazardous conditions (as determined by Alaska State Parks), or closure of a road, trail, or facility by the State, you may request a refund. In the event of a natural emergency or sudden campground/site closure, a full refund will be issued. Requests for refunds must be made within three (3) business days of the last date of your reservation to the reservation call center at 1-844-351-9733. Please provide your reservation number when you call. In the event of a natural emergency or sudden campground/site closure, a full refund will be issued. The Division of Parks and Outdoor Recreation reserves the right to make the final determination of whether a refund will be issued.

Northern Region
Extreme weather in the Northern Region is defined as Minus 30 F for the "Hunt Memorial", "North Fork", and "Chena River" Cabins; Minus 20 F for all other cabins and ice huts.

Mat-Su Region
Extreme weather in Mat-Su Region is defined as Minus 30 F for Denali State Park (includes the K'esugi Ken and Byers Lake Cabins).