DNR's Public Information Center (PIC) counters in Anchorage and Fairbanks provide "one stop shopping" for customer service. Customers can get applications, make payments, and get information on DNR programs concerning mining, land, water, parks, geology, forestry, and oil and gas.

In Juneau, the Division of Mining, Land & Water provides a Southeast Land Section Information Desk where customers can obtain applications for land-use authorizations and material sales, pay land-use fees, and seek information about state lands, including land sales.

PIC business hours are 10 a.m. to 5 p.m., Monday through Friday. Beginning in January, 2019, the PIC will have a delay opening time of 11 a.m. every 3rd Wednesday of the month. The following are upcoming PIC closures for State holidays and furlough:
       November 22, 2018 - Thanksgiving
       November 23, 2018 - Furlough
       December 24, 2018 - Furlough
       December 25, 2018 - Christmas
       January 1, 2019 - New Year's Day