DNR's Public Information Center (PIC) counters in Anchorage and Fairbanks provide "one stop shopping" for customer service. Customers can get applications, make payments, and get information on DNR programs concerning mining, land, water, parks, geology, forestry, and oil and gas.

In Juneau, the Division of Mining, Land & Water provides a Southeast Land Section Information Desk where customers can obtain applications for land-use authorizations and material sales, pay land-use fees, and seek information about state lands, including land sales.

PIC business hours are 10 a.m. to 5 p.m., Monday through Friday. Beginning in January, 2019, the PIC will have a delay opening time of 11 a.m. every 3rd Wednesday of the month. The PIC offices will be closed for the following State holidays in 2019:
       January 1 - New Year's Day
       January 21 - MLK Jr.'s Birthday
       February 18 - Presidents' Day
       March 25 - Seward's Day
       May 27 - Memorial Day
       July 4 - Independence Day
       September 2 - Labor Day
       October 18 - Alaska Day
       November 11 - Veterans' Day
       November 28 - Thanksgiving Day
       December 25 - Christmas Day